Refund policy

Return and Exchange Policy

Products offered at have been selected under strict quality standards. Customer satisfaction is guaranteed.

Refunds will be honored within 7 days of receipt of product. Exchange will be honored within 14 days of receipt of product.
Any defects, discoloration, or if the quality simply does not meet customer's expectations, a request for exchange or refund may be made if the merchandise is returned in its original condition and packaging.

All returns and Exchanges must first be requested via e-mail and issued a Return or Exchange Request Number. Please note that unauthorized returns may be refused or disregarded.

Returned item(s) must be received within 10 days after the Return Request Number is issued. Products not received within 10 days will be billed to the customer’s account.

Processing of the return and exchange will take no longer than 7 days once receives the products.

Shipping charges will not be refunded to the customer unless the return is due to an error by

All pre-order items, Lucky Box are FINAL SALE. All final sale items are not eligible for return or exchange.

Return Policy

When returning merchandise, please include sender’s name, reason for return, product code, Return Request Number, and the original invoice
Merchandise may be exchanged for the same product or a different product of equal value.

All returns or exchanges require the corresponding invoices.

All packages will be ship via UPS to physical addresses ONLY. Milkbuy does not ship to P.O. Boxes/APO and incomplete addresses.
All returns must be in NEW, SEALED or UN-OPENED condition and exactly the way it was sent.

Please allow a processing time of two to three weeks for refunds and exchanges. reserves the right to modify its exchange and return policy.

Product Warranty Coverage

All electronics have direct manufacturer warranty; does not carry any warranty for electronics
All electronics received from customers are subject to handling and services fees.
No warranty for any physical damage
Request Return Number will be issued by e-mail:
Service hours: Monday to Friday 10:00am to 5: 00pm
If you have any additional questions, please e-mail: Thank you for being a valued customer, we appreciate your business and look forward to serving you.